Terms and Conditions

1. Professional Conduct
Chauffeurs must conduct themselves professionally, courteously, and respectfully at all times.
Client privacy and company confidentiality must be maintained at all times. Sharing client, affiliate, company, pricing, or operational information is strictly prohibited.
Harassment, discrimination, abusive language, inappropriate behavior, or misconduct toward clients, dispatch staff, affiliates, or coworkers will not be tolerated.
Chauffeurs must follow all instructions issued by Dispatch and Operations.

2. Dress Code & Appearance
Required attire for every assignment:
Black Suit
White Dress Shirt
Professional Tie
Polished Black Dress Shoes
Additional Requirements:
Proper grooming and personal hygiene are mandatory.
Uniform must be clean and wrinkle-free.
Vehicle must be odor-free.
Failure to comply may result in:
Job removal
Payment reduction
Suspension from future assignments

3. Punctuality & Job Acceptance
Chauffeurs must arrive a minimum of 10 minutes before scheduled pickup time.
Chauffeurs must only accept assignments they are capable of completing.
If unable to perform an accepted job, dispatch must be notified immediately.
Cancellation Policy
24+ Hours Notice: No penalty
Less than 24 Hours: 20% penalty
Less than 6 Hours: 50% penalty
No Notification / No-Show: Only Fare back to city
Repeated cancellations may result in suspension.

4. Service Standards
Airport Pickups
International Flights
Grace Period:
60 minutes from actual gate arrival
Additional Wait Charges:
Sedan — $0.83 per minute
SUV — $1.00 per minute
Domestic Flights
Grace Period:
45 minutes from actual gate arrival
Additional Wait Charges:
Sedan — $0.83 per minute
SUV — $1.00 per minute
Flight Diversion
If a flight is diverted before landing, no fare payment will apply.

Non-Airport Pickups
Grace Period:
15 minutes
Additional Wait Charges:
Sedan — $0.83 per minute
SUV — $1.00 per minute

No-Show Policy
Chauffeurs must remain available at pickup for up to 60 minutes after scheduled pickup time.
Chauffeurs must attempt communication via both:
Phone call
Text message
If no contact is established:
Ride will be classified as No-Show
Only base city fare applies
(Example: JFK → NYC = $100 even if booked JFK → Hamptons = $300)
No wait time compensation will apply.

Inside Pickup / Meet & Greet
Chauffeurs must enter the terminal 15 minutes after flight arrival, unless instructed otherwise by Dispatch.
Chauffeurs are responsible for tracking flights.
If Dispatch requests curbside pickup, chauffeur must follow instructions.
Chauffeurs must display professional signage when required.

5. Destination Changes & Trip Modifications
Clients may request route or destination changes before or during service.
Chauffeurs must accommodate reasonable changes communicated by Dispatch.
Unauthorized refusal of approved trip modifications may result in:
Payment withholding
Performance review
Reporting to applicable authorities if required

6. Client Complaints & Service Recovery
Verified complaints may result in:
Full or partial payment withholding
Temporary suspension
Permanent removal from service
If a reservation is canceled due to chauffeur negligence:
Chauffeur will be responsible for a 100% trip penalty

7. Payment Policy
Chauffeurs are paid weekly every Monday.
Payments are issued directly by Chauffeur On Demand Corp.
Payment requests through:
Zelle
Cash App
Personal transfers
are not accepted.
Additional Rules:
Chauffeurs must not contact affiliates or clients directly regarding payment.
Payment disputes must go through Dispatch or Accounting only.
Verified service violations may result in non-payment.

8. Safety, Vehicle Standards & Liability
Chauffeurs must comply with all:
TLC regulations
Federal, state, and local traffic laws
Before every trip, chauffeurs must ensure:
✓ Vehicle is clean
✓ Water is available
✓ Charger available
✓ Vehicle has no visible damage
✓ Fuel level sufficient
✓ Climate control functioning
The Company is not responsible for damages, violations, accidents, or incidents caused by chauffeur negligence.

9. Performance Recognition
Chauffeurs who consistently demonstrate:
Exceptional service
Professional appearance
High customer ratings
Reliability
may receive designation as:

★ 5 STAR CHAUFFEUR ★
Benefits may include:
Priority assignment opportunities
Preferred dispatch consideration
Recognition incentives

10. Live Location Tracking Policy
To maintain operational efficiency, service quality, safety, and client communication standards, Chauffeur On Demand Corp may require chauffeurs to enable live location sharing during active assignments.

Terms & Conditions
Chauffeurs must keep GPS and location services enabled while performing active jobs assigned through Chauffeur On Demand Corp.
Live location is collected and used strictly for business and operational purposes only, including:
Monitoring trip progress
Providing client updates
Dispatch coordination
Safety and emergency support
Service verification
Pickup and drop-off confirmation
Quality assurance and dispute resolution

Privacy Protection
Chauffeur On Demand Corp does not monitor or track chauffeurs for personal activities outside active work assignments.
Location data will not be used for personal observation, private investigations, or non-business purposes.
Tracking requirements apply only during:
Assigned reservations
Driver availability periods when logged into Company systems
Operational activities authorized by Dispatch

Driver Responsibilities
Chauffeurs must not disable location tracking during active assignments unless approved by Dispatch.
Intentional disabling, manipulation, or falsification of location data may result in:
Payment review
Assignment suspension
Removal from future opportunities
By accepting assignments, chauffeurs acknowledge and consent to business-related live location usage under this policy.

Privacy Statement:
Your live location is used only for work purposes — nothing personal. Chauffeur On Demand Corp respects driver privacy and limits operational tracking to business activities only.

11. Acknowledgment
By accepting assignments through Chauffeur On Demand Corp, the Chauffeur acknowledges that they:
Have read this policy;
Understand all requirements;
Agree to comply with Company procedures.

Failure to comply may result in suspension, removal, penalties, or termination of engagement.