Style, Comfort, Prestige
This document outlines the rules, expectations, and standards for all chauffeurs working with Chauffeur On Demand Corp. Compliance with this policy is mandatory for continued engagement with the Company.
1. Professional Conduct
Chauffeurs must act with courtesy, professionalism, and respect at all times.
Confidentiality is mandatory: any sharing of client or company information is strictly prohibited.
Discrimination, harassment, or inappropriate behavior toward clients, dispatchers, or affiliates will not be tolerated.
2. Dress Code
Required attire: Black suit, white shirt, tie, and polished black shoes.
Proper grooming and hygiene are required at all times.
Failure to comply may result in penalties or removal from future jobs.
3. Punctuality & Job Acceptance
Chauffeurs must arrive at the pickup location at least 10 minutes before the scheduled pickup time.
Chauffeurs may not accept jobs they cannot perform.
Job cancellations must be communicated to dispatch:
24+ hours notice: No penalty.
Less than 24 hours notice: 20% penalty.
Less than 6 hours notice: 50% penalty.
Failure to inform dispatch (No-Show): 100% penalty.
4. Service Standards
International Flights: 60-minute grace period from gate arrival. After that:
Sedan: $0.83/min
SUV: $1.00/min
Domestic Flights: 45-minute grace period from gate arrival. After that:
Sedan: $0.83/min
SUV: $1.00/min
Flight Diversion: If a flight is diverted before landing, no fare will be paid.
Non-Airport Pickups
15-minute grace period applies. After that:
Sedan: $0.83/min
SUV: $1.00/min
Chauffeurs must wait 60 minutes at the pickup location after the scheduled pickup time.
If no contact is made with the client by call or text, the ride is considered a no-show.
In such cases, only the base city fare will be paid (e.g., JFK → NYC $100), even if the ride was originally booked at a higher amount (e.g., JFK → Hamptons $500).
No wait time will be paid for no-shows.
Chauffeurs must proceed inside the terminal 15 minutes after flight arrival unless instructed otherwise by dispatch.
It is the chauffeur’s responsibility to track the flight and adjust accordingly.
If dispatch instructs curbside pickup, the chauffeur must comply.
5. Destination & Trip Changes
Customers may change destinations before or during the ride.
Chauffeurs must comply with destination changes.
Refusal may result in non-payment and reporting to TLC.
6. Client Complaints & Penalties
Verified client complaints may result in:
Withholding of payment for the trip.
Temporary or permanent suspension from the Company.
If a client cancels due to chauffeur negligence, the Chauffeur is liable for a 100% penalty.
Chauffeurs are paid weekly, every Monday.
Payments are processed directly by the Company — not via Zelle, Cash App, or similar platforms.
Chauffeurs must not contact partners or affiliates directly regarding payment.
If a complaint is verified and the Chauffeur is found guilty, no payment will be made for that ride.
8. Safety & Liability
Chauffeurs must comply with TLC regulations and all traffic laws.
The Company is not liable for accidents, damages, or incidents resulting from chauffeur negligence.
Chauffeurs are responsible for ensuring vehicles are clean, safe, and presentable before each assignment.
9. Performance Recognition
Chauffeurs with consistently high ratings and professional conduct may be designated as “Star Chauffeurs.”
Star Chauffeurs receive priority consideration for assignments.
10. Acknowledgment
All chauffeurs must acknowledge that they have read, understood, and agreed to comply with this policy as a condition of their engagement with Chauffeur On Demand Corp.
